Credits and usage

Mira runs on credits. You get a pool of free credits each billing period, and you can buy more at any time in packs that never expire.

The two things worth knowing up front: talking to Mira costs credits only while you are talking, and asking her how TribeNest itself works costs nothing at all.

Opening usage

1. Open Mira from the sidebar.
2. Click the menu icon at the top right of the chat.
3. Choose Usage.

You land on a page with your balance at the top, a chart of the last 30 days, a breakdown of where credits went, and a feed of recent charges.

Your balance

The top card shows three numbers.

• Total balance. Free plus purchased, combined. This is what Mira can actually spend.
• Free this period. What is left of this cycle's free credits, with a bar showing how much you have used. It resets at the start of each cycle.
• Purchased. Credits from packs you have bought. They never expire and roll over between cycles.

If a turn costs more than the credits left to pay for it, the balance can dip below zero. The page says how far into overdraft you are and that it clears at the next reset, rather than showing you a negative number with no explanation.

The low balance warning

When your total gets close to zero, a thin amber strip appears above the chat with a Buy credits button. It reminds you that a typical chat turn uses around 80 credits.

If your balance is spent, Mira pauses. Chat stops answering and any unattended work stops running. Topping up brings her straight back.

The last 30 days

Below the balance is a bar per day for the last 30 days. Hover a bar for the exact number. It is the quickest way to see whether your spend is steady or spiking.

Where credits went

Underneath is the breakdown by category, biggest first, with how many times each ran, the credit total, and its share of your spend.

• Mira chat. Your conversations with her.
• Morning briefing. The daily sweep. See Daily briefings.
• Anomaly scan. The watch that runs between briefings.
• Board report. The weekly evaluation of any goals that are behind.
• Specialist. Focused helpers Mira calls in for complex work, like drafting a campaign plan. They appear nested under the chat turn that triggered them in the activity feed.

Other AI features in TribeNest draw on the same pool, so you may also see Website concierge (the chat widget on your public site), Automations (an AI step inside an automation) and Code editor (building your website) in this list.

Recent activity

The bottom card lists individual charges, newest first, each with its category, timestamp and credit cost. Where a turn called in specialists, a chevron on the left expands to show what each one did and what it cost. Refunds, which are rare and usually follow a failed request, show in italics with Refund in front.

What actually costs you money

Two levers matter far more than the rest.

Unattended work. If Mira is briefing you every morning, watching for unusual changes, hunting for opportunities and working her own queue, that spends credits every single day whether you read any of it or not. It is off unless you have asked us to turn it on. If your spend looks high and steady, this is almost always why. See Working on her own for every dial you can turn.

Long conversations. A thread carries its whole history into each new turn, so a long one costs more per message than a short one. Starting a new conversation for a new topic is genuinely cheaper.

Buying credits

1. On the usage page, click Buy credits in the top right. The button on the low balance strip in chat goes to the same place.
2. The Buy AI credits dialog lists the packs available, each with its credit count, the price per credit, and the total.
3. Click Buy on the pack you want.
4. Finish the payment on the checkout page that opens.
5. Credits land as soon as the payment goes through.

Purchased credits never expire.

Purchase history

Click Purchase history in the top right of the usage page for every credit grant on your account: things you bought, promotional grants and top-ups we have added.

The table shows:

• Date. When it completed, or when it was created if it is still pending.
• Source. Purchase, promo or admin grant.
• Credits. How many the grant added.
• Remaining. How many of those specific credits are still unspent.
• Amount. What you paid, blank for free grants.
• Status. Completed, pending, failed or refunded.

Use Previous and Next at the bottom to page back through older purchases.

Stretching your credits further

• Start a new conversation for a new topic. The single easiest saving.
• Turn off a briefing you do not read. If the morning email goes unopened, drop the channel or the briefing.
• Lower the anomaly sensitivity. Low runs far less often than High.
• Cap findings per day. It keeps the daily cost predictable.
• Dismiss drafts with a reason. She stops proposing variations of the same thing.

When something looks wrong

If a purchase sits on failed or pending for a long time, the return trip from the payment page probably did not finish. Retry it from the Buy credits dialog. For anything that will not resolve, see Billing or contact support from the ? button in the top right of your dashboard.