Chatting with Mira

The chat is where most of your time with Mira will happen. It is a single conversation surface — type a question, get an answer that pulls real numbers from your tribe, and let Mira draft proposals when something deserves action.

Opening the chat

Mira lives at the top of your dashboard sidebar — under whatever name you've given her (default: Mira). Click it to open the chat.

The first time you land on the chat with no active conversation, you'll see a centered greeting from Mira and a single rounded input box. Press Enter to send (or Shift + Enter for a line break). Mira will respond as text streams in, with a small "Thinking…" indicator while she's working.

Suggestion chips

If you don't know where to start, the empty chat shows five suggestion chips below the input. Tap any of them to fire that question without typing:

• What's working — Mira walks through your revenue trend, top products, and highest-converting automations.
• Where am I losing money — Mira looks at automation conversion rates, abandoned carts, broken links, and recent revenue dips.
• Top customers — Mira pulls your top buyers by lifetime value with a one-line summary of each.
• Re-engage lapsed — Mira finds contacts who bought from you but haven't been seen in 60+ days and proposes an automation to email them.
• Plan something — Mira suggests tactics based on what's worked best for you historically.

These are starting points — once Mira responds, follow up in plain language. There's no special syntax.

Asking good questions

Mira understands plain English. The more specific you are, the better she can help. A few examples that work well:

• "How did my last email campaign do compared to my average?"
• "Which of my products is selling best to new contacts this month?"
• "Find members who haven't logged in for 30 days and draft a re-engagement email."
• "What's the best day and time to post for my audience?"
• "Compare this month's revenue to the same month last year and tell me what changed."

Mira will pull the underlying data herself, walk through what she found, and — when an action makes sense — drop a proposal card right inside the conversation for you to review. See Proposals and activity for how proposals work.

Watching Mira work

While Mira is mid-answer, you'll see two things:

• A rotating status label ("Synthesizing", "Reading the room", "Cross-referencing", and so on). It changes every couple of seconds and is just a way of showing she's working.
• Tool rows appear inline as Mira looks things up — small bordered chips that say what she just checked. You don't need to read them; they're there if you're curious how she got to her answer.

If Mira hands a task off to a specialist (for example, drafting a campaign plan), you'll see a sparkle icon and a row that reads "Asked the [specialist] specialist". Specialists are part of how Mira keeps complex answers focused — you don't have to do anything with these rows.

Conversations and history

Each thread you have with Mira is its own conversation. The active conversation persists between visits, so you can step away and come back to the same context.

To start fresh, click New at the top of the chat. Mira will spin up a blank conversation and the empty greeting comes back.

To revisit an older thread, click History. A modal opens listing every past conversation, newest first, with the title and last-updated time. Click any row to jump back in.

Renaming a conversation

The first line above the message list is the conversation title. By default it's Untitled. Click the title (or the small pencil icon next to it) to rename — useful when you have a lot of threads and want to find one again later. Enter to save, Escape to cancel.

Renaming Mira

The pill at the top-left of the chat shows your assistant's name with a little pulsing dot. Click it to rename. Whatever you pick will show up everywhere — the chat header, the dashboard banner, the morning email digest. You can also change this from Daily briefings.

When to hand off to a fresh conversation

A long thread is fine — Mira keeps context for the entire conversation. But if you switch topics completely (from "diagnose my email open rate" to "plan my Q4 launch"), starting a new conversation keeps Mira focused and uses fewer credits per turn.

Investigating an insight in chat

When you're reading something in your Insights inbox and click Investigate in chat, Mira opens a brand-new conversation and starts it with a seeded prompt about that finding. She'll quantify what changed, pull the related timeline, and recommend next steps — all without you typing the question.

If something goes wrong

If Mira can't answer or hits an error, you'll see a toast message at the bottom of the screen. The most common reason is running out of credits — see Credits and usage to top up. A typical chat turn uses around 80 credits.

If a tool row shows up red instead of grey, it means one of Mira's lookups failed. She'll usually carry on and answer with what she does have, calling out what she couldn't find. If the answer feels incomplete, just ask the follow-up directly.

A few examples to try first

If you're new to Mira, here are five things to ask in your first conversation. Each takes a single message and gets you a useful, opinionated answer:

• "Walk me through last month versus the month before. What changed?"
• "Which automation has the highest open rate, and which has the lowest?"
• "Who are my five biggest fans by lifetime spend?"
• "Find contacts who joined in the last 14 days and haven't bought anything yet."
• "Draft a launch plan for my next release with three tactics."

The fifth one will likely produce a campaign plan proposal — see Proposals and activity for how to apply it.