Billing

Billing is where you see what you are paying for, change it when your needs grow, and buy the credits that keep email, messaging, audio and AI running when you go past what your plan covers.

Open Billing from your dashboard. Everything sits under three tabs across the top.

The three tabs

Subscription

Your plan, front and centre. The card shows the plan you are on, the badge for your billing cycle, when it renews (or when your trial ends), and the buttons to change or cancel it. There is also a link out to your invoices and payment methods.

See managing your plan.

Addons

Three separate top-up wallets, stacked down the page:

• Email credit packs, for sending beyond your plan's monthly email allowance.
• Message credit packs, one pool covering both SMS and WhatsApp.
• Audio credits, for recording, transcription and dictation.

Each has its own balance and its own purchase history below it. Email and message packs are bought right there on the card. Audio packs are not on sale yet, so that card explains itself instead.

AI Credits

The balance that powers Mira, the website concierge, AI steps inside your automations, and the code editor. This tab shows your balance, how much of your free allowance is left this cycle, where your credits went, and a chart of spend over time.

See AI credits.

The pages in this section

Plans and credits are different things

This is the thing worth getting straight before anything else.

Your plan is the subscription you pay every month or every year. It decides which parts of TribeNest you can use and how much of each is included per cycle. It renews, and its allowances reset with it.

Credits are top-up balances you buy separately. They sit alongside your plan rather than inside it, they are used once your plan's allowance is gone, and, unlike a monthly allowance, they do not reset or expire. Money you put into credits stays there until you actually use it.

What each wallet is for

The four wallets never borrow from each other. Buying email credits does not help a WhatsApp broadcast, and AI credits will not pay for a transcription.

• Email credits are spent when TribeNest sends email for you: campaigns, automated messages, anything that leaves as email.
• Message credits are spent on SMS and WhatsApp. One pool feeds both, and how much a single send costs depends on where it is going and how long it is.
• Audio credits are spent on recording, turning recordings into text, and dictating instead of typing. No plan includes any, so this balance starts at zero for everybody.
• AI credits are spent by Mira and every other AI feature. Your plan grants a free amount of these every cycle, so this is the only wallet with an allowance to run down.

A typical first visit

1. Open the Subscription tab. Check the plan you are on and the date it renews. If you are inside a free trial, that date is when the trial ends.
2. Click Change plan if you want something different. You are taken to a separate page with every plan side by side and a monthly or yearly toggle.
3. Open the AI Credits tab. This is the balance most creators run down first, because Mira draws on it every time she does anything.
4. Open the Addons tab if you are about to send a big campaign or a broadcast. Top up before you send rather than after you get stopped.

Where to go next

• New to TribeNest? Start with the getting started guide.
• Sending a campaign that will use your allowance? See emails.
• Want the full picture of what Mira spends? See Mira.
• Tidying up the rest of your account? See settings.