Billing
Manage your TribeNest subscription, switch between plans, and top up your email allowance with credit packs.
The Billing area is where you see what you're paying for, change plans when your needs grow, and buy extra email credits when a campaign needs more headroom than your monthly allowance.
Everything lives under Billing in your dashboard.
What you can do here
- See your current plan — its name, the billing cycle, and when the current period ends.
- Change plans by picking a new one from the plans grid and going through secure checkout.
- Manage your subscription — update the card on file, download invoices, or cancel — through the customer portal.
- Buy email credit packs that stack on top of your plan's monthly email allocation and never expire.
- Review your purchase history for every credit pack you've bought, including pending and failed payments.
Plans, credits, and limits work together
Your plan sets your monthly feature limits — including how many emails are included each month. Email credit packs are a separate, top-up balance that gets used when you go beyond what your plan covers. Both are managed from this one page.
What you'll see when you open Billing
The page is laid out top-to-bottom in the order you usually need it:
- Email credit packs — the top-up section, where you set the number of packs you want and click Buy credits. This only appears when packs are currently being sold.
- Purchase history — every credit pack you've ever bought, with status, date, and amount. Hidden if you've never bought any.
- Your current plan — the plan you're on right now, the cycle, when the period ends, and a Manage Subscription button that opens the customer portal.
- The plans grid — every plan you can switch to, with a Monthly / Yearly toggle, the Most Popular highlight, and a Choose Plan button on each card.
If you haven't picked a plan yet (for example, you've just signed up), the current-plan card is hidden and the grid is the main thing on the page — pick a plan and you'll see the rest fall into place.
How it fits together
Managing your plan
See the plan you're on, switch to a different one, and open the customer portal to update your payment method or download invoices.
Email credits
Top up your sending allowance with credit packs that don't expire, and review every pack you've bought.
A typical first visit
If you've just signed up, here's what most artists do first:
- Look at your current plan. The card at the top shows what you're on right now — including whether you're inside a free trial and the date that trial expires.
- Compare the plans. Toggle between Monthly and Yearly to see the difference. Yearly shows the percent you'd save versus paying month-to-month, with the monthly figure crossed out for comparison.
- Hover the info icons. Each plan lists its included features with a green checkmark. Hover the small i next to a feature to read the longer description so you know exactly what's covered before you commit.
- Pick a plan and check out. Click Choose Plan on the one you want. You'll be taken through a secure checkout, then dropped back in TribeNest with the new plan active.
- Add credits if you need them. If your sending plans for the next month already feel tight, buy a credit pack so you don't get cut off mid-campaign.
A few things worth knowing
- Plans drive what's available, not just what's billed. Some areas of TribeNest are gated by your plan — if you click into one that isn't included, you'll see a dialog explaining what's locked and a one-click jump back to Billing to upgrade.
- Credits never expire. Unlike your monthly plan allocation (which resets every cycle), email credit packs sit on your account forever until they're used.
- Cancel any time. The customer portal — opened from your current plan card — handles cancellation, payment-method changes, and invoice downloads. Cancelling doesn't cut you off mid-cycle; you keep access through the period you've already paid for.
- Yearly is its own subscription. Switching from a monthly plan to its yearly equivalent (or back) goes through checkout the same way as switching plans. The grid shows Active Plan only on the exact plan and cycle combination you're paying for right now.
- Confirmation is automatic. After checkout, TribeNest spends a few seconds confirming the payment, then drops you back here with everything updated. You don't need to refresh.
Free trials show up here too
If you signed up to a plan that includes a free trial, the Your current plan card calls that out and shows the exact date the trial ends. You can pick a paid plan from the grid below at any point — you won't lose any unused trial days by browsing.
Two ways credits and plans interact
The biggest source of confusion in billing is the difference between your monthly plan allocation and your credit balance. Here's the short version:
- Your plan allocation is a budget that resets every month. Use it or lose it.
- Your credit balance is a separate top-up that never resets and never expires.
- When TribeNest sends an email on your behalf, it pulls from the plan allocation first. Only once that's exhausted does it touch your credits.
That order is important: a fresh credit pack you buy today won't actually be touched until you've used everything your plan covers for this month. So if you're buying credits "just in case", you can do that confidently — you're not wasting anything by topping up early.
Where to go next
- New to TribeNest? Start with the getting-started guide.
- Curious how email sending uses your allowance? See emails.
- Need a teammate to help manage billing? Invite them through team.
- Want to fine-tune the rest of your account while you're here? See settings.
- Want Mira to keep an eye on usage and flag spikes? See Mira.