Email credits

Your plan includes a monthly email allowance that resets every billing cycle. Email credits are a separate top-up balance: packs you buy on demand that sit on top of your plan, never expire, and cover the sending you do beyond what your plan includes.

If you are planning a big drop and one campaign is going to push past your monthly allowance, this is how you give yourself the headroom.

Where to find it

1. Open Billing in your dashboard.
2. Click the Addons tab.
3. Email credit packs is the first card.

How email credits work

• One credit equals one sent email.
• Credits never expire. Anything you do not use this month carries over indefinitely.
• Credits stack on top of your monthly plan allowance. Your plan's allowance is what gets used first, and credits cover anything beyond it.
• Credits belong to your TribeNest account, not to any single campaign or list.

Your current balance is shown on the card, just under the description.

Buying credits

Credits are sold in packs. Each pack holds a fixed number of emails for a fixed price, and both figures are printed under the Packs field so you always know what you are paying for.

1. Open Billing and click the Addons tab.
2. In Email credit packs, set Packs to how many you want. The field accepts 1 to 100.
3. Watch the summary beside it update. Total emails and Total both recalculate as you change the count.
4. Click Buy credits.
5. Complete the secure checkout you are sent to.

After checkout

Payment sometimes settles a moment after you are sent back, especially for bank-routed payments. The confirmation screen handles every outcome for you:

• Confirming your payment. A spinner, with a note that it usually takes a few seconds.
• Credits added. A green check, your new balance, and an automatic return to Billing.
• Still processing. If settlement is taking longer than usual, an amber notice reassures you the credits will be granted automatically. You can head back to billing and check the balance again in a minute.
• Something went wrong. A clear error and a way back to billing.

If you were charged but the credits did not land, contact support and mention roughly when you bought them.

Your purchase history

Below the buy card sits Purchase history, listing every email credit pack you have bought. Each row shows:

• Date the purchase was made.
• Packs bought in that purchase.
• Credits granted by it.
• Amount you paid.
• Status, colour coded so successes and failures are obvious at a glance.

The list is paged, ten purchases at a time, with controls at the bottom for stepping back through older ones.

If you have never bought a pack, the whole card is hidden so the page stays clean.

When credits get used

Every email TribeNest sends on your behalf draws from your sending balance, and the order never changes:

1. Your plan's monthly allowance is spent first.
2. Your credit balance covers whatever comes after that.

So a pack you buy today is not touched until this month's plan allowance is fully used. When the new cycle starts, your plan allowance refills and your credits sit exactly where you left them.

Where to go next

• Send the campaign that is going to use them, see emails.
• Sending SMS or WhatsApp instead? Those run on a different balance, see message credits.
• If your allowance falls short every month rather than just this one, it may be time to switch plans, see managing your plan.