Email credits
Top up your sending allowance with credit packs that stack on top of your plan and never expire.
Your plan includes a monthly email allocation that resets every billing cycle. Email credits are a separate top-up balance — packs you buy on demand that sit on top of your plan, never expire, and get used when you'd otherwise run out.
If you're planning a big drop and one campaign is going to push past your monthly allocation, this is how you give yourself the headroom.
Where to find it
Open Billing in your dashboard. The Email credit packs section sits at the top of the page, with Purchase history right below it.
The section only appears when packs are on offer
If credit packs aren't currently being sold, the Email credit packs section won't show up at all — your plan's included allowance is what you've got. Most of the time the section is there.
How email credits work
A few things to know up front:
- Credits are non-expiring — anything you don't use this month carries over indefinitely.
- Credits stack on top of your monthly plan allocation — your plan's allowance is used first, then credits get pulled.
- A credit equals one sent email.
- Credits are tied to your TribeNest workspace, not to any single campaign.
You can see your current balance in the Email credit packs section, just below the description.
Buying credits
Credits are sold in packs. Each pack contains a fixed number of emails for a fixed price — both shown on the page so you always know what you're paying.
To buy credits:
- Open Billing.
- In the Email credit packs section, set Packs to how many packs you want (between 1 and 100).
- Watch the right-hand summary update — Total emails and Total price both recalculate as you change the count.
- Click Buy credits.
- Complete the secure checkout in the new tab that opens.
When the payment goes through, you're brought back to a confirmation screen.
Need a lot at once? Buy bigger, not more often
If you're stocking up for a tour announcement, picking a higher pack count in one purchase is simpler than coming back later. The credits don't expire, so you can't really over-buy.
After checkout
Settlement with the payment provider sometimes takes a few seconds longer than the redirect, especially for bank-routed payments. The confirmation screen handles all three outcomes for you:
- Confirming your payment — a spinner with the line "This usually takes a few seconds." TribeNest is checking with the payment provider.
- Credits added — a green check, the new lifetime balance, and an automatic redirect back to Billing after a moment.
- Still processing — if settlement is taking longer than usual, you'll see an amber spinner reassuring you the credits will be granted automatically. You can click Back to billing and refresh in a minute to see the updated balance.
If anything fails outright, you'll see a clear error and a button back to billing. If you were charged but the credits didn't land, contact support and reference the time of the purchase.
Reviewing your purchase history
The Purchase history card lists every credit-pack purchase you've made — succeeded, pending, failed, and refunded. Each row shows:
- Date — when the purchase was made.
- Packs — how many packs were in that purchase.
- Credits — the total emails granted by that purchase.
- Amount — what you paid.
- Status — colour-coded so you can see at a glance which payments succeeded and which didn't.
If you've never bought credits, the Purchase history card is hidden completely so the page stays clean.
The history is paginated — use the controls at the bottom to step through older purchases.
Failed and refunded purchases stay in the history
Even if a payment failed or was later refunded, the row stays in the list so you have an accurate record. Only succeeded purchases add to your credit balance.
When credits get used
Every email TribeNest sends on your behalf draws from your sending balance. The order is always:
- Your plan's monthly allocation is spent first.
- Then your credit balance kicks in.
That means a fresh credit purchase doesn't get touched until your plan's monthly allowance is fully used. When the new month starts, your plan's allocation refills and your credits stay where they are.
Where to go next
- Send the campaign that's going to use those credits → emails.
- Thinking your plan's allocation isn't enough every month, not just this one? It might be time to switch plans → managing your plan.
- Want Mira to flag when you're getting close to running out? See Mira.