Inbox

The Inbox is where every direct message from every connected social account lands. Instead of bouncing between the Instagram app, Messenger, X, and the rest, you read and reply to fans from one screen.

Get there from Social then Inbox in the sidebar.

Supported platforms

The inbox works with platforms that expose direct messages to TribeNest:

• Instagram
• Facebook
• X / Twitter
• Bluesky
• Reddit
• Telegram

If you have other accounts connected (TikTok, YouTube, etc.), those will not appear in the inbox account filter — DMs are not surfaced for them.

Layout

The inbox has two columns:

• Conversation list on the left — every conversation you have, newest at the top.
• Message thread on the right — the full chat with the participant you have selected, plus a composer at the bottom.

Above both columns, two filters control what you see:

• All accounts / specific account — narrow the list to a single connected account.
• Active / Archived — Active is your normal inbox. Archived hides resolved conversations without deleting them.

Conversation list

Each conversation row shows:

• The fan's avatar and name (from the platform).
• The platform icon in the bottom corner of the avatar so you always know whether you are looking at an Instagram or Twitter thread.
• The handle of your account the message came in on (for example, @your-band).
• The last message preview.
• A timestamp of the latest activity.
• An unread badge with the count of new messages.

Type into the search bar at the top to filter by participant name, message text, or your account handle.

When you land on the inbox, the most recent conversation is opened automatically — no extra click needed.

Message thread

Click any conversation and the right side fills with the full chat history.

The header shows:

• The fan's avatar and name.
• The platform and which of your accounts they are talking to.
• A Follower badge if the fan follows you (Instagram).
• An external link icon to jump to the conversation on the platform itself.

The thread itself uses bubble chat — outgoing messages from you on the right, incoming messages from the fan on the left. Day separators (Tuesday, May 6) break up long threads. Image attachments render as thumbnails; other attachments show as a small file link.

Outgoing messages also show small status hints below them:

• read — the fan has seen it.
• failed — the platform rejected it.
• edited — the message was edited after sending.

Reply to a message

1. Open a conversation from the list.
2. Type your reply in the composer at the bottom.
3. Press Enter to send. Use Shift + Enter to add a new line without sending.

The composer auto-grows up to a few lines so you can write a longer reply without losing context. If sending fails, the draft you typed is restored to the composer so you can fix it and try again.

Disconnected accounts

If the account a conversation belongs to has been disconnected, you will see a small banner where the composer normally is:

This conversation is linked to a disconnected account — reconnect it to reply.

Head to Connected Accounts, reconnect the account, and the composer comes back.

Empty inbox

If you have not connected any DM-capable platforms yet, the inbox shows an empty state with a Connect Account button that takes you to Social → Connected Accounts.

If you have accounts connected but no one has DM'd you yet, the conversation list will be empty and the right side will prompt you to Pick a conversation on the left — there just is not one to pick yet.

Where to go next

• Replying to a DM from a fan who commented? See Comments for the comment side of the conversation.
• Want to auto-reply or capture emails from DMs? Build it with Automations.
• Curious about who is messaging you? Open a conversation, then check Contacts for everything TribeNest knows about that person.