Membership tiers

Tiers are the heart of your membership. Each one is its own offer: a name, a price (or "free"), a list of benefits, and the content, spaces, and calls members get access to. You can run a single tier or stack three or four for different levels of support.

How to create a tier

1. Go to Membership then Membership Tiers in your dashboard.
2. Click Create New.
3. Fill in the tier details (covered below).
4. Click Create membership tier.

You can create as many tiers as you need, archive ones you've retired, and reorder them so your fans see them in the order you want.

Tier details

Tier name and description

Give your tier a clear, brand-fitting name ("Inner Circle", "Studio Pass", "All-Access") and a short description that tells fans what makes it special.

Pricing

You have two ways to charge:

• Custom Pricing sets a fixed monthly and/or yearly price. Leave one blank if you only want to offer the other cadence, and leave both blank for a no-cost tier.
• Pay What You Want sets a minimum monthly and/or yearly amount, and fans choose what they pay above it. Great for tip-jar style support.

Switch between the two using the tabs in the form. Each price field is labelled with your workspace's currency, so you will see Price Monthly (EUR) or Price Monthly (USD) depending on how you are set up.

Member limit

If you want to cap how many people can join a tier, enter a Member Limit. Once the active member count hits that number, the tier closes to new sign-ups. Leave it blank for unlimited capacity. The tier card on your dashboard shows the current count against the limit and turns red when you are full.

Automatic space and chat channel

Two checkboxes at the bottom of the form decide what gets built alongside the tier:

• Automatically create a community space for this tier is ticked by default. Members of the tier get their own gated space in your community, ready to post in the moment somebody joins. See community spaces.
• Automatically create a private chat channel for this tier is off by default. It adds a real-time chat channel locked to this tier under Messages. See messages.

Both are just shortcuts. You can create, rename, or remove spaces and channels yourself at any time, and unticking these does not stop you adding them later.

Editing a tier

From the Membership Tiers page, every tier card has a menu in the top-right corner. Open it and choose Edit to change the name, description, pricing, or member limit at any time.

Existing members keep the price they signed up at. New sign-ups get whatever is currently set.

Adding benefits

Benefits are the bullet list of perks under each tier: "Monthly livestream", "Members-only call", "10% off merch". Fans see them when they are deciding whether to subscribe.

To add benefits to a tier:

1. On the tier card, click the + next to Benefits.
2. Either tick the boxes next to existing benefits to attach them, or click Add benefit to create a new one.
3. Enter a title for the new benefit and click Create benefit.
4. Drag and drop the selected benefits using the grip handle to set the order they appear.
5. Click Save.

Benefits live in a shared library across your tiers, so once you have created "Monthly livestream" you can attach it to multiple tiers without retyping it.

Members-only access

Any tier can be made a condition for buying an event, or for buying one of that event's ticket tiers. Open the tier card menu and click Members-only access.

This is a gate, not a discount: with enforcement on, anyone without the tier is refused at checkout. It has its own page, because turning enforcement on can only ever remove access that is currently open, and TribeNest shows you who is affected before you confirm. See members-only access.

Welcome message

Every paid tier can have its own welcome email that goes out the moment a new member subscribes.

1. On the tier card menu, click Welcome message.
2. Enter a subject and write your content in the rich-text editor.
3. Click Save.

Make it personal: a quick thank-you, a link to the first post you want them to see, and what to expect next. Free tiers do not have this option, because members already get the join confirmation.

Cancellation message

You can also set a goodbye email for paid tiers. It is sent when a member cancels, which is a chance to thank them, share what they will miss, or leave the door open.

1. On the tier card menu, click Cancellation message.
2. Enter a subject and write your content in the editor.
3. Click Save.

Connecting a smart link

By default, fans land on your tier's checkout page when they click "Join". You can route new sign-ups to a custom landing experience instead: a smart link you have designed for that specific tier.

1. On the tier card menu, click Connect a redirect link.
2. Search for the smart link you want.
3. Click the card to select it (or click again to deselect).
4. Click Save.

Now anyone who hits "Join" on this tier sees your smart link first. Use it to set the mood, run a video pitch, or list bonuses before they pay. If you ever change your mind, open the modal again, deselect, and save.

Reordering tiers

Drag any tier card by the grip handle on its top-left corner and drop it where you want. The new order is saved automatically and is the order fans see on your public memberships page.

Archiving a tier

When you retire a tier, archive it rather than deleting it. Archiving hides it from new sign-ups while keeping existing members on the tier.

1. On the tier card menu, click Archive.
2. To bring it back later, open the menu and click Unarchive.

Archived tiers show up faded on the dashboard with an "Archived" pill so you can tell them apart at a glance.

Where to go next

• Make a tier a requirement for buying something: members-only access.
• Give the tier somewhere to talk: community spaces.
• Give it a date to turn up for: member calls.
• Fill it with content: posts and collections.