Payment Setup

The Payment tab is where you connect the account that receives money from your fans, and where you set the currency you charge them in. Until this is set up, TribeNest can't take a single payment on your behalf.

Only the workspace owner sees this tab. Team members without owner access don't see it. For more on roles, see team.

Before you start

The Payment tab needs your country to know which payout options to show you. If you haven't filled in the business address tab yet, the Payment tab will show a friendly nudge with a button labeled Set up address — head there first, then come back.

Once your country is set, TribeNest matches you to one or more payment providers. Different providers serve different parts of the world:

• One provider covers most of North and South America, Europe, Asia-Pacific, and parts of Africa.
• A second provider covers a handful of African markets including Nigeria, Ghana, Kenya, South Africa, Côte d'Ivoire, Egypt, and Rwanda.

If your country is supported by both, you'll see both in the dropdown and can pick whichever you prefer.

How to connect your payout account

1. Open Settings from the sidebar.
2. Click the Payment tab.
3. From the Payment provider dropdown, pick the option that matches you.
4. Click the Connect button to start the secure onboarding flow.
5. A new tab opens. Follow the prompts on your connected payout account — you'll be asked for things like your legal name, date of birth, government ID, and a bank account.
6. Once you finish, you'll be returned to your TribeNest dashboard and the Payment tab will show your account as connected.

If something goes wrong mid-flow, TribeNest gives you a way to resume where you left off — just come back to this tab and click Connect again.

Connecting via the African provider

If you pick the African-markets provider, the flow is different — instead of a hosted onboarding page, you'll fill in three fields directly inside TribeNest:

1. Business name — the name your bank account is registered under.
2. Bank — pick your bank from the dropdown (TribeNest fetches the list of supported banks for your country automatically).
3. Account number — the account that should receive payouts.

Click Save when you're done. You'll see a verification banner while the provider checks your details — payouts won't work until the verification clears. This usually takes a few minutes to a few hours.

If you see "Verification pending" with a "no payments yet" note, that's normal — wait it out and check back. If it sits there for more than a day, double-check the account number and try saving again.

Setting your currency

Below the connection card, you'll see a Currency section. This is the currency fans will be charged in across your whole TribeNest profile — products, memberships, tips, everything.

1. Pick a currency from the dropdown.
2. Click Save.

If you change your currency later, TribeNest will show a confirmation dialog warning you about the consequences before saving:

• Existing products keep their numerical price but the symbol changes — a $10 t-shirt becomes a €10 t-shirt overnight, which is probably not what you want. Plan to update prices manually right after.
• Existing members keep being billed in the original currency on their next renewal — they aren't switched.
• New members will be charged in the new currency from the moment they sign up.
• Membership tiers will show the new currency to anyone browsing your tiers page.

The full list of currencies is available in the dropdown — most major fiat currencies are there, shown with their symbol, full name, and three-letter code (e.g., $ US Dollar (USD)).

Disconnecting a payout account

If you've connected a payout account, the connection card shows it as connected along with a Disconnect button. Disconnecting stops new payments from being collected — fans who already paid keep their access, but no new charges will go through until you reconnect.

What happens after you connect

Once your payout account is connected and your currency is set:

• Your Store can start taking orders. See the store.
• Your memberships can start collecting recurring payments. See the memberships docs for details.
• Your smart links with paid products start checking out properly.
• Money lands in your bank on the schedule your connected payout account uses (usually every few days, depending on your country).

For an overview of where the money goes, payouts, and reconciliation, head to income.

Where to go next

• Customize the icon and name fans see when they install your fan app → PWA configuration
• Open your storefront and list your first product → the store
• See payouts, refunds, and balances → income