Payment Setup

Before you can sell music, products, memberships, event tickets, or courses, you need to connect a payment processor. This is how money from your fans reaches you.

TribeNest supports two payment processors depending on your location: Stripe and PayStack.

Only the account owner can access and configure payment settings. Team members with the Admin role will not see the Payment tab.

Before You Start

You must set up your business address before configuring payments. Your address determines which payment processors are available to you.

If you have not added your address yet, go to Settings and switch to the Address tab first. Once your address is saved, come back to the Payment tab.

Choosing a Payment Processor

Open your dashboard and go to Settings in the sidebar.
Click the Payment tab.
Select your payment processor from the dropdown menu.

The available options depend on your country:

Stripe -- Available in the US, UK, EU, Canada, Australia, and many other countries worldwide.
PayStack -- Available in Nigeria and other supported African countries.

If your country supports both, you can choose whichever you prefer.

Connecting Stripe

Stripe is a global payment processor that handles credit cards, debit cards, and other payment methods.

Select Stripe from the payment provider dropdown.
Click the Connect Stripe button.
You will be redirected to Stripe's website to create or connect your account.
Follow the steps on Stripe to verify your identity and set up your bank account.
Once complete, you will be brought back to TribeNest.

After connecting, you will see a "Connected" status next to the Stripe logo in your settings.

Setting Your Currency

Once Stripe is connected, you can choose the currency for your prices:

Select your preferred currency from the Currency dropdown.
Choose from supported currencies including USD, EUR, GBP, CAD, AUD, NZD, CHF, JPY, and NGN.
Click Save to apply your selection.

Changing currency after launch

If you already have paying members, changing your currency is a big deal. Existing subscriptions will stay in the old currency. You will need to create new membership tiers with prices in the new currency. Only change currencies if you are sure about it.

Connecting PayStack

PayStack is a payment processor popular in Africa, especially Nigeria.

Select PayStack from the payment provider dropdown.
Fill in your account details:
- Business Name -- The name of your business or brand
- Bank -- Select your bank from the dropdown list
- Account Number -- Enter your bank account number
Click Save to submit your details.

After saving, your account will go through a verification process. This usually takes up to 24 hours.

If your PayStack account is not verified within 24 hours, contact TribeNest support for help. You will not be able to receive payments until verification is complete.

What Happens After Setup

Once your payment processor is connected and verified:

Fans can purchase your music, products, event tickets, and courses
Membership subscriptions will be charged through your connected processor
Earnings will be deposited into the bank account you set up with your payment processor
You can view orders and transactions in your dashboard

Troubleshooting

"Set up address" message -- You need to add your business address before you can configure payments. Go to the Address tab first.
No payment options showing -- Your country may not be supported by either processor yet. Contact TribeNest support for help.
Stripe connection failed -- Try the connection process again. Make sure you complete all the verification steps on Stripe's website.
PayStack verification pending -- Allow up to 24 hours for verification. If it takes longer, reach out to support.