Ticket orders

The Orders sub-section under Events is the single place to see every ticket sale, regardless of which event it was for. Use it to look up a specific buyer, check whether a payment went through, see how someone answered your event questions, or resend tickets if a customer can't find their email.

Opening ticket orders

1. In your dashboard sidebar, go to Events.
2. Click Orders.

You'll land on a table of every ticket order, newest first.

What you see in the table

Each row is one customer's purchase and shows:

• Customer — Their name, email, and which event they bought tickets for.
• Items — The first couple of tickets in the order, with quantity and price per ticket. If there are more, you'll see "+ N more items."
• Status — A badge showing where the order is in its lifecycle (see below).
• Total — The grand total the customer paid, in your account's currency.
• Date — When the order was placed.
• Questions — An eye icon if the customer answered any of your event questions. Click it to read their answers.

Order statuses

The status badge tells you exactly where each order stands:

• Initiated payment — The customer started checkout but hasn't finished paying yet.
• Payment failed — The payment was attempted and rejected. The customer doesn't have a ticket.
• Paid — Payment cleared and the ticket has been issued.
• Processing — TribeNest is finalizing the order.
• Shipped — Used for events that include a physical item being sent out.
• Delivered — The order is fully complete.
• Cancelled — The order was cancelled (manually or automatically).

Searching for an order

Use the search bar at the top of the page to find an order by ID, product, or recipient. Results update as you type — give it half a second and the table will narrow down.

Filtering by status

To see only orders in a specific state:

1. Click the Filters button next to the search bar.
2. Under Order status, pick the status you want — Paid, Payment failed, Cancelled, etc.
3. Click Apply filters.

Active filters appear as small badges below the search bar. Click Clear all to start fresh.

Viewing questionnaire answers

If you set up questions for attendees on the event, customers answer them at checkout. To see what they wrote:

1. Find the order in the table.
2. In the Questions column, click the eye icon.
3. A dialog opens showing every question and the customer's answer.

Use this for things like reading dietary requests before you finalize a catering order, or checking how someone answered a "song request" question before a show.

Resending tickets to a customer

If a customer messages you saying "I can't find my ticket email," you can resend the entire order to them:

1. Find their order in the table.
2. Click the three-dot More menu on the right of the row.
3. Click Resend tickets.

The full ticket email is regenerated and sent to the customer's email on file. This option is only available on orders that have actually been paid or delivered — there's nothing to resend on a failed or cancelled order.

Where each order comes from

Every order in this list was placed by a fan on one of your event pages — either through a paid checkout or by you issuing a complimentary ticket. Both flows show up here so you have a single source of truth for who has a ticket to what.

Where to next

• Need to actually scan tickets at the door? See attendees and check-in.
• Want to see ticket revenue in context with the rest of your earnings? Head to income.
• Setting up a new event? Start with creating an event.