Ticket orders and takings

Orders under Events is the single place to see every ticket sale across every event. Use it to look up a buyer, check whether a payment went through, read how someone answered your event questions, or resend tickets to somebody who cannot find their email.

For the money side of one particular show, there is a separate Sales screen on the event itself.

Opening ticket orders

1. In your dashboard sidebar, go to Events.
2. Click Orders.

You land on a table of every ticket order, newest first.

What the table shows

Each row is one purchase:

• Customer: their name, email, and the event they bought for.
• Items: the first couple of tickets in the order with quantity and price. Any extras show as "+2 more items".
• Status: where the order stands.
• Total: what the buyer paid, in your account's currency.
• Date: when the order was placed.
• Questions: an eye icon if they answered any of your event questions.

Order statuses

• Initiated payment: checkout was started but not finished. No ticket.
• Payment Failed: the payment was attempted and rejected. No ticket.
• Paid: payment cleared and the ticket has been issued.
• Processing: TribeNest is finalising the order.
• Shipped: used where the order includes a physical item being posted out.
• Delivered: fully complete.
• Cancelled: the order was cancelled, by you or automatically.

Searching and filtering

Use the search bar at the top to find an order by ID, product, or recipient. Results narrow as you type.

To filter by state, click Filters, pick a status under Order Status, and click Apply Filters. Active filters appear as badges below the search bar, and Clear all resets them.

Reading questionnaire answers

If you set up questions for attendees, click the eye icon in the Questions column to open a dialog with every question and that buyer's answer. Handy for reading dietary requests before you place a catering order, or for checking song requests before a show.

Resending tickets

If someone messages you saying they cannot find their ticket email:

1. Find their order in the table.
2. Click the three-dot More menu on the right of the row.
3. Click Resend tickets.

The full ticket email is regenerated and sent to the email on file. This only appears on orders that were actually paid or delivered, since there is nothing to resend on a failed or cancelled one.

What one show took

For the takings on a single event, open it and choose Sales & takings from the three-dot More menu.

The Takings card shows:

• Gross, and the Booking fee portion included in it.
• Refunded, and across how many orders.
• Net, which is gross less refunds.
• Tickets sold and Orders.
• Ticket revenue and Discounts given.

Below that, By ticket type breaks down what each tier sold at the prices buyers actually paid: Sold out of its allocation, Orders, Revenue, and, for a pay-what-you-want tier, Chosen above the floor, which is what fans volunteered on top of your minimum.

What a buyer gets after they pay

Every ticket sale, whether it was bought online, comped by you, or rung up at the box office, produces the same things for the fan.

The confirmation email

It carries their tickets with QR codes, a calendar file attached so the event drops straight into their calendar from the message, and add-to-calendar links for Google, Outlook, Microsoft 365, and Apple Calendar.

Their tickets page

Signed-in fans get a My Tickets area on your site listing everything they hold: the event, the date, what they bought, and the total. Cancelled tickets are marked. A ticket somebody sent them shows as Sent to you, without prices, since it was not their purchase.

Add to calendar

Each ticket carries its own add-to-calendar control, so a fan who deleted the email can still diarise the show.

Wallet passes

Where wallet passes are available for an event, the fan gets Add to Apple Wallet and Save to Google Wallet buttons on their ticket, so the pass sits on their lock screen at the door instead of buried in an inbox.

Transferring a ticket to someone else

A fan who cannot make it can hand their ticket on:

1. On their ticket, they click Send to someone.
2. They enter the recipient's email address and, optionally, their name.
3. They click Send ticket.

The recipient gets a link to claim it. Until they do, the sender's QR code keeps working, and the sender can click Withdraw transfer to pull it back. Once the recipient claims it, the ticket becomes theirs and the sender's QR code stops working.

The sender can see who they sent it to and when the link expires, from any device they are signed in on.

Cancelling their own ticket

If your cancellation policy allows it, a Cancel ticket button appears on their ticket, alongside the terms they agreed to at purchase. If your policy does not allow it, no button appears and they see the policy stated instead.

Where each order comes from

Every order here was placed by a fan on one of your event pages, issued by you as a complimentary ticket, or sold at the box office. All three flows land in the same list, so you have a single source of truth for who has a ticket to what.

Where to next

• Need to scan people in? See the door and box office.
• Want ticket revenue alongside the rest of your earnings? Head to income.
• Setting up a new event? Start with creating an event.