Managing tickets

Once you have created an event, you need at least one ticket type before anyone can sign up. You can have a single general-admission ticket or a whole stack of tiers: early bird, GA, VIP, livestream-only. Each one carries its own price, its own quantity, its own sale window, and its own rules about who gets to see it.

All ticket management happens inside the event detail page.

Opening the tickets section

1. Go to Events then My Events.
2. Click the event you want to manage.
3. Scroll to the Tickets card on the event page.

You will see every ticket already on the event, plus a Create Ticket button.

Creating a ticket

1. Click Create Ticket in the Tickets card, or pick Create Ticket from the More menu at the top of the event page.
2. Fill in the details below.
3. Click Create Ticket to save.

Title and description

Title is what fans see on the event page. "General Admission", "Early Bird", "VIP Meet and Greet", "Livestream Pass".

Description is a rich-text field for what is included. Spell out the perks: front-row seating, signed merch, an early-entry window, a recorded replay, anything that justifies the price.

Price and quantity

Price is the cost per ticket in your account's currency. Set it to 0 for a free tier inside a paid event, for example a free livestream alongside paid in-person tickets.

Total Quantity is how many of this ticket you are making available. Once they all sell, the tier shows Sold Out and fans cannot buy more. Raising the number later re-opens sales immediately.

Max per person is the most a single buyer can put in their basket at once. Use it to stop one person scooping up the whole row.

Compare-at price

An optional higher price shown crossed out beside the real one, to highlight a markdown. Set the price to 80 and the compare-at price to 100, and your storefront shows 100 struck through next to 80. Buyers pay the price, never the compare-at. It must be higher than the price, and it is not available on a pay-what-you-want tier.

Pay what you want

Turn on Pay what you want and buyers choose what they pay. The important thing to understand: the price you set becomes the minimum. Nobody can pay less than it.

Two optional boxes appear:

• Suggested amount is what the buyer's box starts at. They can clear it and pay the minimum instead.
• Maximum caps how much anyone can give. Leave it blank for no limit.

On your storefront the tier reads "from" your minimum, and once a fan adds a seat they get a Name your price box with the minimum (and any maximum) stated beside it. A live preview in the dialog shows you exactly how it will read.

Availability and access

Every tier has an Availability & access panel that controls two separate things: when it can be bought, and who gets to see it.

The sale window

• On sale from (optional) is when the tier opens. Leave it blank to sell straight away.
• Expires At (Optional) is when it closes.

Both times are in the event's timezone, and neither can be set later than the event itself.

A tier whose on-sale time has not arrived yet is still shown publicly, with a badge and a line saying exactly when it opens. That is the point of announcing an on-sale: fans can see it coming and set an alarm.

As a tier approaches its expiry, the storefront starts nudging harder, from "Expires in 3 days" down to "Only 12 minutes left!" in the final half hour.

Public listing

Under Public listing you choose:

• Show this tier on the event page so anyone browsing sees the tier exists.
• Hide this tier from the event page so it is only revealed by an access code, or, with no code, not at all.

Access code

Access code (optional) is a code buyers type to unlock the tier. It is matched ignoring case and surrounding spaces, so print it on a poster however you like. Leave it blank to sell without one.

Combining the two settings gives you four recognisable setups, and the dialog names the one you have built as you configure it:

• Open: listed publicly, anyone can buy while sales are open.
• Presale: hidden, with a code. Entering the code both reveals the tier and unlocks buying it. This is the classic presale.
• Link-only: hidden, no code. Only people you send the direct link to can buy it.
• Visible, code required: everyone sees the tier exists, but only buyers with the code can complete the purchase. Use it when the tier itself is the advert.

On the event page, a fan clicks Have a presale code?, types the code, and clicks Unlock. Any tier the code opens appears with a Presale badge so it is obvious the code did something.

Reordering tickets

Fans typically pick the first thing they see, so the order matters.

1. Open the event.
2. In the Tickets card, find the drag handle on the left of any ticket.
3. Drag it up or down and release. The new order saves automatically.

Editing and archiving a ticket

Click the three-dot More menu on the right of any ticket to Edit, Archive, or Unarchive it.

Already-sold tickets are not affected by edits. They keep the price and details they were sold at, and new buyers see the updated version.

An archived ticket is hidden from your public event page, can no longer be purchased, still shows in your dashboard with an Archived badge, and keeps every existing sale, attendee, and check-in record intact.

Complimentary tickets

To give someone a ticket without making them pay:

1. On the event page, open the three-dot More menu.
2. Choose Send Free Ticket.
3. Fill in the recipient's First Name, Last Name, and Email, pick a Ticket Type, and set a Quantity.
4. Click Create Free Ticket.

The recipient gets the ticket emailed to them and counts toward your attendee list and check-in exactly like a paying buyer.

Going over capacity on purpose

Comps count against your capacity by design, so if the tier or the venue is full TribeNest stops and tells you rather than quietly overselling.

When that happens you get a panel stating the situation in numbers ("None left, 2 requested", or "This tier is already 3 over capacity") and a checkbox worded as a decision: Issue 2 past capacity on purpose. Tick it and the comps go out.

Afterwards, the tier reads as over capacity and its availability shows a negative number until you raise the tier's quantity. That negative is the record of the call you made, not a fault.

This override lifts the capacity limit only. A ticket type that is archived, or past its sales end date, still cannot be comped.

Discount codes on tickets

Discount codes work on tickets just as they do on merch. When you build a code under Operations then Coupons, the Applies to picker offers Event and Ticket tier alongside products, so you can discount:

• one specific event,
• one specific ticket tier,
• Every event or Every ticket tier in one go.

Fans enter the code at checkout under Have a discount code?. Because a ticket order is created and priced in the same step, the discount is applied when the order is placed rather than quoted beforehand, and the saving is itemised on the payment screen. If a code is refused, the buyer is told the real reason, such as an expired code or a minimum spend the basket does not reach.

See coupons for how to build the codes themselves.

Sold-out tiers and the waitlist

When the sold count reaches the quantity you set, the tier shows Sold Out and stops accepting purchases. On your public event page, fans then get the option to join a waitlist for that tier, and TribeNest emails them if a seat frees up. See the waitlist.

Where to next

• Handling the night itself? See the door and box office.
• Need to email everyone holding a ticket? Head to emailing attendees.
• Looking at all your sales across every event? Open ticket orders.