TribeNest Help Center
Events

Managing tickets

Add paid and complimentary tickets, set quantity and per-person limits, and reorder them on the event page.

Once you've created an event, you need to add at least one ticket before anyone can sign up. You can have a single general-admission ticket or a stack of tiers — early bird, GA, VIP, livestream-only — and you can edit, archive, or reorder them at any time.

All ticket management happens inside the event detail page.

Opening the tickets section

  1. Go to Events then Events List.
  2. Click on the event you want to manage.
  3. Scroll to the Tickets card on the event page.

You'll see every ticket already on the event, plus a Create Ticket button.

Creating a paid ticket

  1. Click Create Ticket in the Tickets card (or pick Create Ticket from the More menu at the top of the event page).
  2. Fill in the ticket details (covered below).
  3. Click Create Ticket to save.

Ticket details

  • Title — A short name for this ticket type. "General Admission," "Early Bird," "VIP — Meet & Greet," "Livestream Pass." This is what fans see on the event page.
  • Description — A rich-text description of what's included with this ticket. Spell out perks: front-row seating, signed merch, an early-entry window, a recorded replay, anything that justifies the price.
  • Price — The cost per ticket, charged in your account's currency. Set it to 0 if you want a "free" tier inside a paid event (for example, a free livestream alongside paid in-person tickets).
  • Quantity — The total number of this ticket you're making available. Once they all sell, the ticket shows as Sold out and fans can't buy more.
  • Max per person — The most a single buyer can put in their cart at one time. Use this to stop one person scooping up the whole row.
  • Expires at — Optional. The exact date and time after which this ticket is no longer for sale. The cutoff uses the event's timezone, and it can't be set later than the event itself.

Use expiry dates for early-bird tiers

The cleanest way to run early-bird pricing is to create one early-bird ticket with an Expires at date a week or two before the event, then a regular GA ticket with no expiry. The early bird disappears on its own and the GA picks up the slack.

Creating a complimentary ticket

If you want to give a ticket to someone — a guest, a contest winner, a friend, someone on the press list — without making them pay, you can issue a complimentary ticket directly:

  1. On the event page, open the three-dot More menu in the top right.
  2. Choose Send Free Ticket.
  3. Fill in the recipient's:
    • First Name and Last Name.
    • Email — where the ticket gets sent.
    • Ticket Type — pick which existing ticket they should receive (the dropdown only shows non-archived tickets).
    • Quantity — how many they should receive.
  4. Click Create Free Ticket.

The recipient gets the ticket emailed to them and counts toward your attendee list and check-in just like any paying buyer.

Comps still need a ticket type

Complimentary tickets are issued against one of the existing ticket types you've created. If you want to track them separately, create a dedicated ticket called "Guest List" or "Press" and issue comps against that one.

Reordering tickets

The order of tickets on your event page matters — fans typically pick the first thing they see. To change the order:

  1. Open the event.
  2. In the Tickets card, find the drag handle (the dotted vertical bar) on the left of any ticket.
  3. Drag the ticket up or down to its new position.
  4. Release. The new order saves automatically.

Most organizers put the most popular or best-value option first.

Editing a ticket

  1. Find the ticket in the Tickets card.
  2. Click the three-dot More menu on the right of the ticket.
  3. Choose Edit.
  4. Update any field, then click Update Ticket.

Already-sold tickets aren't affected by edits — they keep the price and details they were sold at. New buyers see the updated version.

Archiving a ticket

If you want to take a ticket off sale without deleting its history, archive it:

  1. Open the More menu next to the ticket.
  2. Click Archive.

An archived ticket:

  • Is hidden from your public event page.
  • Can no longer be purchased.
  • Still shows in your dashboard with an Archived badge.
  • Keeps every existing sale, attendee, and check-in record intact.

To bring it back, open the More menu and click Unarchive.

Sold-out tickets

When the Sold count reaches the Quantity you set, the ticket automatically:

  • Shows a Sold out badge in the dashboard.
  • Stops accepting purchases on the public event page.

You can raise the quantity at any time by editing the ticket — this re-opens sales immediately.

Where to next

Creating an event

Set the date, place, cover, description, and any questions you want attendees to answer.

Attendees and check-in

See who is coming, scan tickets at the door, and archive your event when it's wrapped.