Creating an event

Creating an event is the foundation for everything else — tickets, attendees, check-in, and emails all hang off the event you set up here. The form is one long page, and you can come back and edit anything later.

How to create an event

1. Go to Events then Events List in your dashboard.
2. Click Create Event at the top right (or in the empty state if this is your first one).
3. Fill in the event details below.
4. Click Create Event at the bottom to save it.

You'll be sent back to the events list once it's saved. From there, click into the event to add tickets.

Basic information

Event title

A short, clear name. This is what fans see in your store, on their tickets, and in their inbox. Something like "Summer Sessions Live at The Hollow" reads better than "Live Show 8/12."

Description

The pitch. Use the rich-text editor to format the description with paragraphs, links, lists, and images if you need them. Tell fans what to expect — what time doors open, who's playing, whether food is involved, the dress code, anything that helps them say yes.

Cover image

The hero image for the event. Upload a JPG or PNG in a 16:9 video-style aspect ratio — that's how it'll be displayed on event cards, the event page, and ticket emails.

Date and time

Pick the date and start time using the date picker. The minimum is the current moment — you can't schedule an event in the past.

Timezone

Pick the timezone the event runs in. This is critical for two reasons:

• Fans see the time in the event's timezone wherever they are in the world.
• Ticket sale cutoffs (covered in managing tickets) use the same timezone.

By default, TribeNest picks up your browser's timezone, but always double-check it matches where the event is actually happening.

Event type

Choose how the event is run:

• Physical — In-person only at a venue.
• Virtual — Online only. No address required.
• Hybrid — Both in-person and online at the same time.

If you pick Physical or Hybrid, a Location section appears asking for venue details.

Location (physical and hybrid only)

Fill in the venue:

• Location name — The venue name (e.g., "The Echo Lounge").
• Street address — The full street.
• City — The city or town.
• State / Province — The region. Optional outside of countries that need it.
• Country — Pick from the list.
• Zip code — Required for USA addresses.

Attendees see the formatted address on their ticket and on the event page so they know exactly where to show up.

Ticket sale message

A rich-text message shown around the ticket purchase area on your public event page. Use it to explain pricing tiers, last-call urgency, payment plans, refund rules, or anything else fans should know before they buy. This field is optional.

Questionnaire

The Questionnaire section lets you collect information from each ticket buyer at checkout. Common uses:

• T-shirt size for merch bundles.
• Dietary restrictions for catered events.
• Names of every person being brought along.
• A song request or a question for a Q&A.

Adding a question

1. Click Add Question at the top of the section.
2. Pick a Question Type:
   • Text (Single line) — A single line of text.
   • Textarea (Multiple lines) — A multi-line text box for longer responses.
   • Select (Dropdown) — A dropdown of options you define.
3. Type the question text that the attendee will see.
4. If you picked Select (Dropdown), type each option. Click Add Option to add more, and the X next to an option to remove it. You need at least one option.
5. Tick Make this question optional if the attendee shouldn't be required to answer.

Reordering and removing questions

Drag the handle on the left side of any question to reorder them. Click the trash icon on the right to delete a question. Changes save when you save the event.

Action button (optional)

If you want a custom button on the event page that links somewhere — your website, a livestream URL, a press release, an external RSVP — fill in:

• Action text — The button label, up to 100 characters (e.g., "Watch the trailer").
• Action link — The URL the button opens in a new tab.

Leave both blank if you don't need this.

Saving the event

Click Create Event at the bottom. You'll see a success message, and the event will appear in your events list. From there:

• Click the event card to open it.
• Add tickets so fans can actually buy in. See managing tickets.
• Edit anything by opening the event and choosing Edit from the More menu.

Editing an event

You can update event details at any time:

1. Open the event from your events list.
2. Click the three-dot More menu in the top right.
3. Choose Edit.
4. Change anything you need to.
5. Click Update Event.

Existing ticket holders aren't affected by edits, but if you change the date, time, or location, send out an email to attendees so nobody shows up at the wrong place at the wrong time.