Emailing attendees

Sometimes you need to reach everyone who bought a ticket — to share parking instructions, push out a virtual meeting link, send a thank-you note after the show, or warn about a schedule change. The event email tool sends one message to every attendee for that specific event in a couple of clicks.

Composing an email

1. Go to Events then Events List.
2. Click into the event whose attendees you want to email.
3. Click the three-dot More menu in the top right and choose Send Email.

You'll land on the compose screen. Both fields are required.

Subject

A short, clear subject line. This is what shows up in the recipient's inbox, so make it specific:

• "Tomorrow's doors open at 7 PM"
• "Your livestream link inside"
• "Thanks for coming — here's what's next"

A vague subject like "Update" gets ignored or marked as spam.

Content

The body of the email. Use the rich-text editor to format paragraphs, links, lists, and images. The email needs to contain a real message — TribeNest will block sending if the body is shorter than 10 characters.

A few things to keep in mind:

• Keep it short and skimmable. Most people read on their phone.
• Put the most important info — link, time, location — at the top.
• Sign off with your name or the band's name so the email feels personal.

Sending

Once subject and content are filled in:

1. Click Send Email in the bottom right.
2. You'll see a success message and be returned to the event page.

The email sends to every active ticket holder for the event — including anyone you issued a complimentary ticket to. Cancelled or refunded orders aren't included.

Tracking delivery

Every email you send to attendees shows up in the Sent Emails card at the bottom of the event page. Each row shows:

• The subject line.
• A status badge — Created, Processing, or a green Sent when delivery is complete.
• The date and time the email was sent.
• A View Report link on the right.

The email report

Click View Report on any sent email to open the full delivery report. The page has two parts:

Summary cards

Four cards at the top show:

• Total recipients — How many attendees the email was sent to.
• Sent — How many delivered successfully (green).
• Failed — How many bounced or were rejected (red).
• Pending — How many haven't been sent yet (yellow).

Recipients table

Below the summary, a table lists every recipient with:

• Email — Where the message went.
• Name — The recipient's name (or a dash if not on file).
• Status — A badge showing Sent, Failed, or Pending.
• Sent at — The exact time it delivered (or a dash if not yet sent).
• Failed at — The time it failed (or a dash if it didn't).

Resending pending emails

If some emails are still showing as Pending — usually because of a temporary delivery issue — you can retry them:

1. Open the email report.
2. If there are any pending recipients, a Resend Pending button appears at the top right.
3. Click it.

TribeNest will queue every pending recipient again. Sent and failed recipients aren't touched.

Common things to send

A few patterns that work well:

• One week before — A friendly reminder with the date, time, and what to expect.
• The day before — Final logistics: parking, doors, dress code, and the virtual link if it's online.
• Day of — A short "see you tonight" with the most critical detail (e.g., the livestream URL).
• The day after — A thank-you, a link to photos or a recording, and a call-to-action to join your memberships or pre-save the next release.

Where to next

• Want to email people who aren't yet ticket holders? See the broader emails section.
• Need to check who actually showed up? Head to attendees and check-in.
• Looking at a specific sale to follow up on? Browse ticket orders.