Managing Students

Every time someone enrolls in one of your courses, whether they paid or grabbed a free one, they appear in your students dashboard. This is where you keep track of who is taking what, the state of every purchase, and how much revenue your courses are bringing in.

Viewing your students

1. Go to Courses in your dashboard sidebar.
2. Click Students.

You will see a table with one row per enrollment:

• Customer, the student's name and email address.
• Course, which course they enrolled in.
• Status, the current state of the enrollment (see below), plus a Refunded or Partially refunded chip where one applies.
• Total, how much they paid, in the currency the purchase was made in.
• Date, when the enrollment was created, including the time of day.
• Questionnaire, an eye icon for viewing their answers when the course has a questionnaire.

The list is paginated, so you can work back through your full student history.

Enrollment statuses

Each row has a status badge and an icon telling you exactly where the enrollment stands:

• Confirmed. The student paid (or claimed a free course) and has full access. This is the healthy state.
• Reserved. The student started checkout but has not completed payment yet. The place is held briefly while they finish.
• Payment Failed. Their payment attempt did not succeed, so they do not have access.
• Canceled. The enrollment was cancelled before it could complete.

A confirmed enrollment is what counts as a real student. Reserved, payment-failed and cancelled rows are useful for diagnosing checkout problems but do not reflect active access.

Searching and filtering

Search. The search bar at the top finds students by name, email or course title. Results update as you type, with a short delay so the page is not doing work on every keystroke.

Filter by status. Click Filters to narrow the list:

• All Statuses
• Reserved
• Confirmed, the default
• Canceled
• Payment Failed

Click Apply Filters to apply your selection, or Clear Filters to reset. Active filters appear as small badges above the table, and Clear all removes them.

Row actions

Confirmed rows have a three-dot menu at the end with two actions.

Resend access

Sends the student a fresh access link to the email address on the enrollment. The confirmation dialog names the exact address and course before anything goes out.

Refund

Opens the refund window for that purchase. You can:

• Refund the full amount or part of it.
• Pick a Reason and add an optional Note for your own records.
• Tick Revoke course access if the student should lose the course content along with their money.

Once a refund has gone through, the row shows a Refunded or Partially refunded chip beside its status, so you can see at a glance which enrollments have been settled.

Viewing questionnaire answers

If you attached a questionnaire to a course, you can read each student's responses right from the table:

1. Find the student's row.
2. In the Questionnaire column, click the eye icon.
3. A Questionnaire Answers window opens, listing each question with the student's answer beneath it.

If a course has no questionnaire, or a student did not answer it, you see None in that column instead of an icon. Questionnaire answers are a great way to prepare a personal welcome, group students by goal or skill level, or spot common themes across a cohort.

Cohort rosters

The students page covers every enrollment across every course. For a group program, the cohort's own Students tab is more useful: it lists just that run's roster, with a search box and a column showing whether each student has Claimed their account or has a Pending claim. See Cohort courses.

Tracking student progress

The students table tells you who enrolled and how much they paid. Each student's progress is tracked as they work through the course:

• TribeNest remembers which lesson they are on.
• It tracks how far through each video they have watched.
• It records when a lesson is completed, and when the whole course is.

Students see their own progress in their course player. The dashboard view focuses on enrollment and revenue.

Tips for managing students

• Check the page after every launch. A spike in Confirmed rows says the launch landed. A spike in Payment Failed or Reserved rows is worth investigating, since it may signal a checkout problem.
• Keep an eye on payment-failed enrollments. A few are normal, but a sudden cluster could mean something is wrong with your payment account. See Operations.
• Reach out to your students. Use the email column to send a personal welcome to early enrollees, or to follow up with payment-failed students who may want to try again.
• Use search before scrolling. If you are looking for one person, the search bar beats paging through the list.
• Watch which courses sell. Filter by Confirmed and read the Course column to see which titles are doing the work.

Related guides

• Student access for helping a student who cannot get into their course.
• Cohort courses to see enrollments per cohort in a group program.
• Certificates for what students receive when they finish.
• Managing courses to edit details, archive or unarchive courses.
• Emails to send broadcasts to students or set up automated welcome flows.