Orders

The Orders page is your live feed of everything fans are buying. Every purchase lands here (merch, downloads, music, services) with the customer's info, the items they bought, the status of the order, and the actions you can take next.

Everything in this section lives under Store then Orders in your dashboard.

The orders list

The main page shows a table of every order with these columns:

• Customer, the name and email of the fan who placed the order.
• Items, thumbnails and titles of the first couple of products, with quantity and price. If there are more you will see a "+N more items" hint.
• Status, the current state of the order, with a colored badge.
• Total, the full amount the fan paid, in your store currency.
• Date, when the order was placed.

Click any row to open the full order details.

Searching and filtering

At the top of the page:

• The search bar filters orders as you type. Search by customer name, email, or anything that appears in the order.
• The Filters button opens a dialog where you can filter by order status.

Active filters show up as chips below the search bar, and Clear all resets everything.

Order statuses

An order moves through a series of statuses. The table and detail page both show colored badges so you can scan a list quickly:

• Initiated Payment, the fan started checking out but has not paid yet.
• Payment Failed, payment was attempted but did not go through.
• Paid, payment succeeded. Digital orders deliver themselves from here, and physical ones are ready for a shipping label.
• Processing, work is in progress, for example a label being bought or fulfillment being kicked off.
• Label Purchased, a shipping label has been bought and is ready to print.
• Shipped, you or the carrier have marked the package as on its way.
• Delivered, the carrier confirmed the package arrived.
• Processed, a digital or service order finished successfully.
• Cancelled, the order was cancelled.
• Failed, something went wrong fulfilling the order. Check the timeline for details.

Statuses appear at both the order level (the whole purchase) and the delivery level (each separate package or download inside the order).

Order details

Click any order to open the detail page, which is split into two main cards.

Summary

• Customer, name and email.
• Status, the badge for the overall order.
• Order date, when the fan checked out.
• Total amount, what they paid, with the discount and item count noted underneath.

Deliveries

A single order can split into several delivery groups if the fan bought a mix of physical, digital, and service items, or if they are sending some items as gifts to different addresses.

Each delivery group is its own row, with:

• Delivery type, physical, digital, or service.
• Recipient, who the items go to, either the customer or a gift recipient with their own name, email, and message.
• Items, the full list with images, quantities, prices, gift notes, and which version was sold.
• Status, the badge for that specific delivery.
• Total, the subtotal for that delivery, plus shipping the customer paid and any label cost on your end.
• Actions, a menu with everything you can do for this delivery.

Which version was sold

Every item line shows the version the buyer chose, written out as the option and its value: Size: L, Format: FLAC, Colour: Black with a color dot beside it.

This is recorded at the moment of the sale, not read back from your catalog now. So if you later rename a value, retire it, or delete the version altogether, the old order still says exactly what that buyer was sold. Your order history never changes under you.

Per-delivery actions

The actions menu changes based on the delivery type and current status. The full set includes:

• Resend for digital deliveries, to re-send the download link if the fan lost their email.
• View Timeline for physical deliveries, to open the full timeline of events and carrier updates. See shipping and fulfillment.
• Copy Tracking Number, once a label is purchased.
• Print Label, which opens the purchased label in a new tab and triggers print.
• Buy Shipping Label for a physical delivery with no label yet. Covered in shipping and fulfillment.
• Mark as Shipped, after a label is purchased.
• Edit Address for physical deliveries, to fix an address the fan wrote in about.
• Send Email, to write a custom subject and message to the fan about that delivery.

Editing a delivery address

If a fan emails you to fix a typo in their address:

1. Open the order.
2. On the relevant delivery row, click the menu and choose Edit Address.
3. Update the address, city, state, ZIP, country code, or phone.
4. Click Save.

The change is logged on the timeline so you have a record.

Sending a custom email

To message a fan about a specific order, for example to confirm a delay or say thank you:

1. Open the order, find the delivery, click the menu, and choose Send Email.
2. Write a subject and message.
3. Click Send Email.

The fan receives a normal email from your store address.

Refunding an order

Click Refund at the top of the order detail page.

The dialog shows how much is still refundable and lets you set the amount, pick a reason, and add an internal note for your own records.

On a full refund you also get a Restock the items tick box, on by default. Leave it ticked to put the refunded units back on your shelf, or untick it for damaged or unreturned goods. On a partial refund the option does not appear, since stock only comes back when the whole thing does.

The refund shows on the order once it is done, and appears in your income figures.

Gifts

If a fan bought an item as a gift, you will see a Gift badge on that item, plus the recipient's name, email, and any message they wrote. The delivery group is addressed to the recipient, not the buyer, so when you ship or deliver it goes to the right person.

Discounts and shipping costs

The summary shows the total amount the fan paid and the discount if they used a code. Discount codes are typed by the buyer at checkout, and you create them under coupons.

On each delivery row you will also see:

• Shipping paid, what the fan was charged for shipping at checkout.
• Label cost, what the label actually cost you when you bought it. This is how you spot the gap between what was collected and what was paid out.

Where to go next

• Buying labels and tracking deliveries: shipping and fulfillment
• How stock is held and released: stock and checkout
• Setting your store currency and address: settings
• Where the money lands: income
• Carts that never made it: abandoned checkouts