Orders

The Orders page is your live feed of everything fans are buying. Every purchase — physical merch, digital downloads, music releases, services — lands here with the customer's info, the items they bought, the status of the order, and the actions you can take next.

Everything in this section lives under Store then Orders in your dashboard.

The orders list

The main page shows a table of every order with these columns:

• Customer — name and email of the fan who placed the order.
• Items — thumbnails and titles of the first couple of products in the order, with quantity and price. If there are more, you'll see a "+N more items" hint.
• Status — the current state of the order, with a colored badge.
• Total — the full amount the fan paid, in your store currency.
• Date — when the order was placed.

Click any row to open the full order details.

Searching and filtering

At the top of the page:

• The search bar filters orders as you type — search by customer name, email, or anything that appears in the order.
• The Filters button opens a dialog where you can filter by order status.

Active filters show up as chips below the search bar, and Clear all resets everything.

Order statuses

An order moves through a series of statuses. The table and detail page both show colored badges so you can scan a list quickly:

• Initiated Payment — the fan started checking out but hasn't paid yet.
• Payment Failed — payment was attempted but didn't go through.
• Paid — payment succeeded. For digital orders, delivery happens automatically. For physical orders, you can now buy a shipping label.
• Processing — work is in progress (for example, a label is being purchased or fulfillment has been kicked off).
• Label Purchased — a shipping label has been bought for a physical delivery and is ready to print.
• Shipped — you (or the carrier) have marked the package as on its way.
• Delivered — the carrier confirmed the package arrived.
• Processed — a digital or service order finished successfully.
• Cancelled — the order was cancelled.
• Failed — something went wrong fulfilling the order; check the timeline for details.

Statuses appear at both the order level (the whole purchase) and the delivery level (each separate package or download inside the order).

Order details

Click any order to open the detail page, which is split into two main cards:

Summary

The summary card shows:

• Customer — name and email.
• Status — the badge for the overall order.
• Order date — when the fan checked out.
• Total amount — what they paid, with discount and item-count notes underneath.

Deliveries

A single order can split into multiple delivery groups if the fan bought a mix of physical, digital, and service items, or if they're sending some items as gifts to different addresses.

Each delivery group is its own row in the deliveries table, with:

• Delivery type — physical, digital, or service.
• Recipient — who the items go to (the customer themselves, or a gift recipient with their own name, email, and message).
• Items — full list with images, sizes, colors, quantity, price, and gift notes.
• Status — the badge for that specific delivery.
• Total — subtotal for that delivery, plus shipping the customer paid and any label cost on your end.
• Actions — a menu (the three dots) with everything you can do for this delivery.

Per-delivery actions

The actions menu changes based on the delivery type and current status. The full set includes:

• Resend (digital deliveries) — re-send the download link if the fan lost their email.
• View Timeline (physical deliveries) — open the full timeline of events and carrier updates for that shipment. See shipping and fulfillment.
• Copy Tracking Number — once a label is purchased, copy the tracking number to your clipboard.
• Print Label — opens the purchased label in a new tab and triggers print.
• Buy Shipping Label (physical, no label yet) — opens the label dialog to compare carrier rates and buy one. Covered in shipping and fulfillment.
• Mark as Shipped (after a label is purchased) — manually move the delivery to the Shipped state.
• Edit Address (physical deliveries) — update the delivery address if the fan wrote in with a correction.
• Send Email — write a custom subject and message to the fan for that specific delivery.

Editing a delivery address

If a fan emails you to fix a typo in their address:

1. Open the order.
2. On the relevant delivery row, click the menu and choose Edit Address.
3. Update the address, city, state, ZIP, country code, or phone.
4. Click Save.

This change is logged on the timeline so you have a record.

Sending a custom email

If you want to message a fan about a specific order — for example, to confirm a delay or share a thank-you — use the Send Email action:

1. Open the order, find the delivery, click the menu, and choose Send Email.
2. Write a subject and message.
3. Click Send Email.

The fan receives a normal email from your store address.

Gifts

If a fan bought an item as a gift, you'll see a Gift badge on that item, plus the recipient's name, email, and any message they wrote. The delivery group is addressed to the recipient, not the buyer — so when you ship or deliver, it goes to the right person.

Discounts and shipping costs

The summary shows the total amount the fan paid and the discount amount if they used a code. On each delivery row, you'll also see:

• Shipping paid — what the fan was charged for shipping at checkout.
• Label cost — what the actual label cost you when you purchased it. This lets you spot the difference between what was collected and what was paid out.

Where to go next

• Buying labels and tracking deliveries → shipping and fulfillment
• Setting your store currency and address → settings
• Where the money lands → income
• Operational tasks like managing tracking and customer messages → operations