What fans see

Everything you set up under Films turns into a handful of pages on your own site. Knowing what those pages say is the fastest way to answer a fan's question, and it tells you what your settings actually promise.

Browsing your titles

Your published titles appear on a catalog page with a poster grid. Fans can search by name and filter to Films and series, Films or Series.

Each card shows the poster, a Film or Series badge, and a price line drawn from your rental windows:

• Rent from the cheapest price, when the title has more than one window.
• Rent the price, when it has exactly one.
• Not on sale, when it has none.

The word "from" matters. A card quoting your cheapest window would otherwise contradict the detail page for a fan looking at the longer one.

Series cards also say how many episodes are available, and any title with a free preview episode carries a Free episode badge.

The title page

Opening a title gives fans the poster, the title, your description, and the rental block.

Below that sits your Trailer, playable by anyone without renting or signing in. For a series there is an Episodes list, grouped under Season 1, Season 2 and so on.

Choosing a window

If you sell more than one window, fans get a Choose your rental window list. Every option is a row they can compare, not a button that takes money on the click, and each row shows your own name for it (such as "Weekend pass"), the length, and the price.

The rows appear in the order you arranged, and the cheapest one is preselected.

The rent button carries the numbers in its own label, so nobody can click it without knowing what they are agreeing to. It reads Rent followed by the price and the window, or Rent the whole series for a series.

Beside it, a ? answers "When does my rental clock start?" with the plain truth: the clock starts the first time they press play, not when they pay. For a series it adds that one clock covers the whole thing and does not restart between episodes.

Signing in

Renting needs an account, because a rental is tied to one. A signed-out fan sees a short line saying so and a Sign in link that brings them straight back to the title afterwards.

Free preview episodes are the exception. Anyone can watch one without an account.

Paying

Checkout opens over the page. A fan who closes it has simply not paid, and coming back offers them the same purchase rather than starting a second one. Double-tapping the rent button does not double-charge.

While the payment settles, the page says Confirming your payment and asks them not to close or reload. A free window skips payment entirely and is ready immediately.

TribeNest emails them a receipt with the subject "Your rental of" and the title. It states the window length and repeats that the clock starts when they press play.

If they already have one

A fan who tries to rent something they already hold is told their rental is still running, that it covers every episode whichever window they pick, and where to find it. They are not sold a second one.

Watching

While a rental is live, the title page shows You rented this with the time left, and a single Watch now button.

On the watch page a fan gets the player, the title, and the time remaining, counted down as 2d 4h left, 4h 30m left or 45m left depending on how much is left. For a series there is also which season and episode they are on.

The very first time they press play, a banner tells them their window has started and that it covers every episode until it runs out.

• Subtitles appear in the player's own captions menu, named with whatever menu name you gave each track.
• Fullscreen is a button on the stage.
• Episodes for a series are chips along the bottom, grouped by season, so they can jump around inside their rental.
• At the end of an episode, Play next episode takes them straight on.

One stream at a time

A rental plays in one place at a time. If a fan starts watching somewhere else, the first screen stops with Playing somewhere else and a Watch here instead button to take it back. Nobody gets locked out by a crashed tab, and nobody gets to share one rental around a group.

Their name, email and a rental reference are marked lightly over the picture while they watch. It travels with any recording anybody makes.

When something is wrong

Each dead end says exactly one thing and offers exactly one button:

• Sign in to watch, for a signed-out fan.
• This rental belongs to a different account, with the address they are currently signed in as, and a way to switch.
• You have not rented this, with a link to your rental options. This is also what an unreleased episode looks like.
• Your window has closed, with Rent again.

If a window runs out mid-film, playback stops on that last panel rather than stalling on a spinner.

Coming back later

Fans have a My rentals page, and a Rentals tab on their account, listing everything they have rented from you. Each row shows the poster, the title, and where it stands:

• Not started. Your window begins when you press play.
• The time left, counted down.
• Your window has closed.
• Refunded.

Resume picks up where they stopped, if they were part way through an episode. Watch starts it. A rental that has ended keeps a Rent again button that takes them back to the title page.

Ended rentals deliberately stay in the list. A purchase that vanishes on expiry reads like something was taken away, rather than something that finished.

What never gets taken away

A window a fan has paid for runs to its end. Unpublishing a title, archiving it, retiring the window they bought at, or turning film rentals off for your account entirely, none of it cuts short a rental somebody is already holding. They keep watching until their own clock runs out.

There are exactly two deliberate exceptions:

• Archiving an individual episode pulls that episode immediately, including from fans mid-series.
• A full refund ends the rental it refunds. A partial refund does not.

Where to go next